- TALK STRAIGHT:
Be honest. Tell the truth. Let people know where you stand. Use simple language. Demonstrate integrity. Don’t manipulate people or distort facts. Don’t spin the truth. Don’t leave false impressions.
Genuinely care for others. Show you care. Respect the dignity of every person and every role. Treat everyone with respect, especially those who can’t do anything for you. Show kindness in the little things. Don’t fake caring. Don’t attempt to be “efficient” with people.
Tell the truth in way people can verify. Get real and genuine. Be open and authentic. Operate on the premise of “What you see is what you get.” Do not have hidden agendas. Don’t hide information.
Make things right when you’re wrong. Apologize quickly. Make restitution where possible. Demonstrate personal humility. Don’t cover things up. Don’t let pride get in the way of doing things right.
Give credit freely. Acknowledge the contributions of others. Speak about people as if they were present. Represent others who aren’t there to speak for themselves. Don’t bad-mouth others behind their backs. Don’t disclose other’s private information.
Establish a track record of results. Get the right things done. Make things happen. Accomplish what you’re hired to do. Be on time and within budget. Don’t overpromise and under deliver. Don’t make excuses for not delivering.
Continuously improve. Increase your Capabilities. Be a constant learner. Develop feedback systems-both formal and informal. Act on the feedback you receive. Thank people for feedback. Don’t consider yourself above feedback. Don’t assume today’s knowledge and skills will be sufficient for tomorrow’s challenges.
Take issues head on, even the “undiscussables”. Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation. Don’t skirt the real issues. Don’t bury your head in the sand.
Disclose and reveal expectation. Discuss them. Validate them. Renegotiate them if needed and possible. Don’t violate expectations. Don’t assume expectations are clear or shared.
Hold yourself accountable. Hold others accountable. Take responsibility for results. Be clear on how you’ll communicate how you’re doing. Don’t avoid or shirk responsibility. Don’t blame others or point fingers when things go wrong.
Listen before you speak. Understand. Diagnose. Listen with your ears-and your eyes and heart. Find out what the most important behaviors are to the people you are working with. Don’t assume you know what matters most to others. Don’t presume you have all the answers-or all the questions.
Say what you’re going to do, then do what you say you’re going to do. Make commitments carefully and keep them. Make keeping of commitments the symbol of honor. Don’t break confidences. Don’t attempt to “PR” your way out of a commitment you’ve broken.
Demonstrate a propensity to trust. Extend trust. Extend trust abundantly to those who have earned your trust. Extend trust conditionally to those who are earning your trust. Learn how to appropriately extend to others based on the situation, risk, and credibility (character and competence) of the people involved. But have a propensity to trust. Don’t withhold trust because there is risk involved.
(CULLED FROM THE SPEED OF TRUST BY STEPHEN M. R. COVEY)